We use DHL as our courier service and aim to dispatch your order within 5 working days of confirmation of payment, subject to credit card authorisation and stock availability. The delivery address is the one indicated by the customer when issuing the order, unless otherwise agreed in writing between the parties. Orders shipped to countries outside the EU may be subject to additional import taxes and customs duties. Any such additional charges shall be borne by the customer. Please contact your local customs office for further information. If you need to contact us regarding the delivery of your product, please contact our Customer Service team at: firstname.lastname@example.org.